System administrators: a demanding and necessary profession

When we talk about a clinic’s efficiency, we immediately associate it with the care organization and teams. However, many of our behind-the-scenes colleagues are vital to making the Clinic efficient and productive. Among them are the system administrators, who will be honoured on July 29th 2022. Meet Yashley Gooroochurn, a major contributor to the Clinique Bon Pasteur.

For Yashley, who joined the Clinic as a system administrator in February 2022, choosing the world of IT was almost an obvious choice. ‘My passion is to make things happen, and nowadays, improving a company by setting up a new IT infrastructure has become a priority since it is a fast-moving market,’ he explains.

This is no easy job, as the tasks of a system administrator include a great deal of work. ‘A system administrator is responsible for the management of the IT infrastructure, licences, fixing and updating hardware and software equipment. They also ensures that appropriate measures are implemented in response to unforeseen problems as quickly as possible,’ he adds.

The job requires a great deal of attention, patience, analysis and stress management, and no two days are completely similar. ‘Every day we have to make sure that the IT and telephone networks are working properly and that everything is up to date,’ explains Yashley. At the same time, the system administrator is always on the alert for any unexpected user problems, such as computer downtime or zero-day breaches.

Indeed, if the computer or telephone system fails, the clinic’s whole operation is disrupted, with, for example, the impossibility to make appointments. A real challenge in a sector that constantly moves forward! ‘That’ s also why I find the medical field very interesting, even though it can be a stressful job at times. You always have to be up to date and give it your best shot because it’s the patients’ lives that are at stake,’ says Yashley.

For the latter, the effort is definitely worth it. ‘We work in a good atmosphere, with a friendly and challenging team, on interesting projects,’ he adds. The most interesting project for him was the implementation of the new telephony system, 3CX. And since he has only recently joined the company, 2022 promises to be full of new initiatives!

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